How to Add Tracking Information to the Order Status Page
- Ruth Even Haim
- Nov 3, 2018
- 2 min read
Updated: Aug 7, 2020
We're happy to announce that from now on, you can add order tracking information straight in your order status page, without having to use any third party tracking service.
Yup, you can add tracking information into your thank you page, without paying any external tracking information, using ReConvert and 17TRACK.
What is 17TRACK?
17TRACK provides ALL-IN-ONE package tracking service. The web/apps are translated into multiple language versions, and the users are from around 220 countries and areas. Why 17? 17TRACK pronounces as 'Track All Together' in Chinese. As an indispensable package tracking system for eCommerce industry, 17TRACK has a great impact on millions of online retailers & their customers.
You can use 17TRACK to track packages from all across the world, and from a verity of different curries, for FREE.
A lot of merchants using international services and sending from places like China, send their customers directly to 17TRACK to track their order. The problem with this is that customers are directed to an external page that no similarity and connection to your store.
How Can I Add 17TRACK to The Order Status Page?
With ReConvert, you can easily add tracking information directly from 17TACK- the tracking iFrame will be a part of an optimized, designed order status page, which will encourage your customers to re-engage with your store, and maybe purchase again.
1. In the ReConvert dashboard, choose your live thank you page template, and click Customize, to get to the page builder.
2. In the page builder, go to General settings >> Order Tracking
3. Check the Enable order tracking checkbox to enable the tracking widget
4. The widget will automatically appear under the order summary once an item in the order has a tracking number.
If items are fulfilled desperately, a different tracking widget will appear under each item.
5. You can also control the following settings:
Button text
Buttons colors
Tracking details language
Now you can easily direct your customers to an order status page that will not only give them their order details, but might also get them to buy again!
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Your step-by-step guide is concise and practical — it makes a potentially confusing process very understandable. The screenshots were especially helpful in clarifying each step. The way you explained the topic was very clear and helpful. I also noticed a similar approach discussed on https://gocollectiv.com/, which provided some additional tips for improving user experience in order tracking. Definitely a valuable resource for e-commerce developers.